On-Site IT Engineer — Tier 1/2 Support & Projects

Wendling Quarries Inc.; Iowa (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k

Paid time off

Employee Discounts

Employee Assistance Program

Job summary

Wendling Quarries, Inc. is seeking an IT Engineer to support and maintain our technology infrastructure while delivering exceptional service to employees across multiple locations.

This role combines Tier 1 and Tier 2 support with hands-on involvement in projects, system administration, equipment deployment, and continuous improvement initiatives. The ideal candidate will have strong troubleshooting skills, a customer-service mindset, and the ability to support users while contributing to the

Qualifications

• Associate's degree in Information Technology or a related field is required.
• Minimum of three (3) years of experience in Information Technology or a related technical field.
• Certifications such as A+, HDI, ITIL, Network+, MCITP, MCSE, or equivalent preferred.
• Experience with Microsoft SQL database administration and/or software engineering preferred.
• Strong understanding of computer hardware, operating systems, software applications, mobile devices, and user account administration.
• Knowledge of networking concepts, troubleshooting methodologies, and information security best practices.
• Ability to diagnose and resolve technical issues efficiently while maintaining a high level of customer service.
• Strong interpersonal and communication skills with the ability to collaborate with employees, leadership, customers, vendors, and external partners.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, mobile devices, telecommunications systems, and network-related issues.
• Install, configure, maintain, and support computers, mobile devices, software applications, telecommunications equipment, and related technology infrastructure.
• Administer user accounts and system access, ensuring appropriate security and compliance with organizational standards.
• Provide technical guidance, training, and support to employees on technology tools, system access, cybersecurity awareness, and best practices.
• Monitor and maintain IT assets, equipment inventory, and technology resources.
• Participate in technology projects involving the planning, implementation, and support of new systems, devices, and services.
• Collaborate with internal teams, vendors, and end users to ensure reliable and efficient technology operations.
• Document technical solutions, maintain system records, and contribute to continuous improvement initiatives.

Skills

Tier 1/2 support

Windows administration

Networking concepts

Cybersecurity basics

Customer service

Documentation

Education

Associate's degree in Information Technology

Tools

SQL Server

Active Directory

Job description

Wendling Quarries, Inc. is seeking an IT Engineer to support and maintain our technology infrastructure while delivering exceptional service to employees across multiple locations.

This role combines Tier 1 and Tier 2 support with hands-on involvement in projects, system administration, equipment deployment, and continuous improvement initiatives. The ideal candidate will have strong troubleshooting skills, a customer-service mindset, and the ability to support users while contributing to the