On-Site IT End-User Device Technician

Nch Healthcare System Inc; Naples (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

NCH Healthcare System Inc in Naples, FL is seeking an IT End User Device Technician to handle maintenance and repairs on end-user devices, from desktops to mobile devices. You will support hardware and software installation, perform proactive rounds, and pursue CompTIA certifications if not already completed.

The role requires a High School diploma or GED, 1 year of relevant IT/healthcare experience, and ability to travel between locations, with on-call duties and after-hours as needed.

Qualifications

• High School/GED required.
• 1 year of formal education or college beyond high school OR CompTIA or Microsoft certification in place of college.
• 1 year of relevant IT or Healthcare experience in end user support.
• Must have experience with Microsoft Windows, Apple iOS, and Android devices.
• Excellent verbal and written communication skills are required.
• Ability to solve complex problems in a timely manner.
• Must have the ability to travel between locations.
• Dexterity to learn new systems and programs rapidly.

Responsibilities

• Moves, adds, and changes for assigned devices and areas.
• Maintains devices and facilitates updates, upgrades, and system enhancements.
• Provides audio visual support for meetings as requested.
• Provides proactive support by rounding and meeting with end users on a routine basis.
• Provides outstanding customer service to our customers and maintains positive relationships.
• Collaborates in a team-oriented environment and supports problem solving.
• Troubleshoots issues and maintains documentation, including after-hours maintenance.

Skills

Windows

iOS

Android

Customer service

Education

High School Diploma/ GED

CompTIA or Microsoft Certification

Tools

Ticketing system

Microsoft Office Suite

IT documentation

Job description

NCH Healthcare System Inc in Naples, FL is seeking an IT End User Device Technician to handle maintenance and repairs on end-user devices, from desktops to mobile devices. You will support hardware and software installation, perform proactive rounds, and pursue CompTIA certifications if not already completed.

The role requires a High School diploma or GED, 1 year of relevant IT/healthcare experience, and ability to travel between locations, with on-call duties and after-hours as needed.