On-Site Hospitality IT Helpdesk Administrator

Driftwood Hospitality Management; Boca Raton (FL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Zusammenfassung

Driftwood Hospitality Management is seeking a Helpdesk Administrator to provide Level 1 IT support for corporate headquarters and hotels. You will troubleshoot hardware and software, manage user accounts in Active Directory and Microsoft 365, and assist with onboarding, MFA, and security policy enforcement.

The role is on-site at the Driftwood corporate office in North Palm Beach, FL, with an on‑call rotation and collaboration with Systems Administrators to ensure reliable IT services for a

Qualifikationen

• 1–2 years of help desk or technical support experience.
• Strong knowledge of Windows, Microsoft 365, and Active Directory.
• Basic networking concepts (TCP/IP, DNS, DHCP, wireless).
• Excellent communication and customer service skills.

Aufgaben

• Provide Level 1 support to corporate and hotel associates via phone, email, or ticket.
• Respond to inquiries, diagnose issues, and document resolutions.
• Perform remote troubleshooting and on-site visits as needed.
• Create and manage user accounts in Active Directory and Microsoft 365.
• Assist with onboarding/offboarding, MFA enrollment, and security policies.

Kenntnisse

Helpdesk

Windows 10/11

Microsoft 365

Active Directory

Remote support

Troubleshooting

On-call

Ausbildung

Associate degree or equivalent

Tools

Ticketing system

Remote access tools

MDM (Intune)

Office 365 Admin

Jobbeschreibung

Driftwood Hospitality Management is seeking a Helpdesk Administrator to provide Level 1 IT support for corporate headquarters and hotels. You will troubleshoot hardware and software, manage user accounts in Active Directory and Microsoft 365, and assist with onboarding, MFA, and security policy enforcement.

The role is on-site at the Driftwood corporate office in North Palm Beach, FL, with an on‑call rotation and collaboration with Systems Administrators to ensure reliable IT services for a