Systems Administrator

Driftwood Hospitality Management; Boca Raton (FL); À distance; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Résumé du poste

Driftwood Hospitality Management is seeking a Systems Administrator to install, configure, and upgrade hotel technology across properties. You will deploy PMS, POS, and network infrastructure while coordinating with vendors and brand teams to ensure seamless operations.

You will travel to properties up to 25% of the time, support Active Directory and cloud services, and maintain security and disaster recovery processes. Strong collaboration and problem-solving skills are essential.

Qualifications

• Three or more years in systems or network administration.
• Strong LAN/WAN administration experience with VLANs, switches, routers, and firewalls.
• Windows Server and Active Directory administration experience (DNS/DHCP).
• Familiarity with virtualization and cloud services (VMware/Hyper-V, Azure).
• Experience with security best practices, backups, and incident response.

Responsabilités

• Install, configure, and upgrade property and corporate systems.
• Deploy PMS/POS and other hotel technology deployments.
• Manage servers, networks, and endpoints; monitor performance and security.
• Lead network refreshes and server migrations; collaborate with vendors and brand teams.
• Provide remote and on-site support; participate in on-call rotations.

Connaissances

LAN/WAN admin

Windows Server & AD

Virtualization (VMware/Hyper-V)

Azure & Microsoft 365

On-call support

Formation

Bachelor's degree in IT or related field

Outils

VMware

Hyper-V

Microsoft Entra ID

Microsoft 365

DNS/DHCP

Description du poste

This role can be remote and will require up to 25% travel.Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Job SummaryThe Systems Administrator plays a critical role in supporting the technology that powers hotel operations across the Driftwood Hospitality Management portfolio. Reporting to the Director of IT, this position is responsible for the installation, configuration, maintenance, and upgrade of a wide range of property and corporate systems. The role focuses heavily on technology deployments, including property management system (PMS) and point-of-sale (POS) implementations, network refreshes, and server installations and migrations.The Systems Administrator works closely with property leadership, the IT Help Desk, brand technology teams, and third-party vendors to deliver reliable, secure, and brand-compliant technology that supports an exceptional guest and associate experience. This position requires travel of up to 25%.Primary ResponsibilitiesSystems Deployment & Project SupportTravel to properties throughout the portfolio to install, configure, and upgrade hotel technology systems and network infrastructure.Lead and support PMS, POS, and other property system deployments, conversions, and upgrades, including hotel openings, new property onboarding, and rebranding projects.Execute network refresh projects, including the installation and configuration of switches, firewalls, wireless access points, and related infrastructure.Plan and perform server installations, migrations, and decommissions, including transitions to virtualized and cloud-hosted environments.Coordinate with vendors, contractors, internet service providers, and brand technology teams on project scheduling, site readiness, circuit installations, and system cutovers.Infrastructure Administration & MaintenanceConfigure, administer, and maintain networks, servers, and endpoints in compliance with brand standards and company security policies.Administer Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, and user account access and permissions.Manage patching and updates for servers, network devices, and endpoints to keep systems current, stable, and secure.Monitor system and network performance, availability, and capacity, proactively identifying and resolving issues before they affect hotel operations.Maintain backup and disaster recovery processes, including regular testing of data restores.Maintain accurate hardware and software asset inventories, including lifecycle, warranty, and licensing records.Security & ComplianceSafeguard systems and data through access controls, firewall management, endpoint protection, and backup procedures.Support PCI DSS compliance for payment environments, including network segmentation, separation of guest and back-office networks, and participation in annual assessments.Ensure property networks and systems meet brand technology standards, and support brand technology audits and remediation efforts.Assist in the response to and investigation of security incidents in accordance with established incident response procedures.Support & TroubleshootingDiagnose and resolve system, network, and hardware issues and outages, engaging vendors as needed to restore service quickly.Serve as an escalation point for the IT Help Desk, ensuring timely and effective resolution of higher-level tickets.Participate in the on-call rotation to resolve critical after-hours incidents affecting 24/7 hotel operations.Provide remote and on-site support to property associates and leadership, and deliver training on new or upgraded systems.Documentation & Continuous ImprovementCreate and maintain thorough documentation of systems, network diagrams, configurations, and standard operating procedures in the IT documentation system.Recommend improvements to infrastructure, processes, and standards that enhance reliability, security, and efficiency across the portfolio.Stay current on emerging hospitality technology, security threats, and industry best practices.Perform other duties as assigned.QualificationsRequiredBachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.Three or more years of experience in systems or network administration.Strong working knowledge of LAN and WAN network administration, including VLANs, switching, routing, and firewall configuration.Hands-on experience administering and troubleshooting Windows operating systems and Windows Server, including Active Directory, DNS, and DHCP.Familiarity with virtualization platforms (such as VMware or Hyper-V) and cloud services (such as Microsoft Azure and Microsoft 365).Ability to travel up to 25%, including overnight stays, and a valid driver’s license.Ability to participate in the on-call support rotation, including evenings, weekends, and holidays.Excellent problem-solving and analytical skills, with the ability to work both independently and as part of a team.Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.PreferredExperience in the hospitality industry, particularly with hotel operations technology.Experience with hotel PMS and POS platforms, such as Oracle OPERA and Oracle MICROS Simphony, Agilysys, and Toast.Experience with guest-facing technology, including guest Wi-Fi (HSIA), in-room entertainment, and electronic locking systems.Working knowledge of PCI DSS requirements.Industry certifications such as CompTIA Network+ or Security+, Cisco CCNA, or relevant Microsoft certifications.Experience with IT service management (ticketing) and documentation platforms.Physical Requirements & Work EnvironmentAbility to lift and carry equipment weighing up to 50 lbs.Ability to work in equipment rooms, network closets, and ceiling spaces, including climbing ladders and standing, bending, or kneeling for extended periods.Work is performed at the corporate office, remotely, and on-site at hotel properties. Schedules may vary with project needs, including after-hours work to minimize disruption to guests and hotel operations.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.