Remote Hospitality IT Systems Administrator (Up to 25% Travel)

Driftwood Hospitality Management; Florida; Remote; USD 65,000 - 98,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Systems Administrator to support hotel operations across the portfolio. The role focuses on deployments (PMS/POS), network infrastructure, server installations, and migrations, reporting to the Director of IT.

Travel up to 25% is required, with remote work options available and on-call responsibilities. Responsibilities include leading system deployments, network refreshes, AD/365 management, patching, backups, and PCI DSS compliance support.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Three or more years of experience in systems or network administration.
• Strong working knowledge of LAN and WAN network administration, including VLANs, switching, routing, and firewall configuration.
• Hands‑on experience administering and troubleshooting Windows operating systems and Windows Server, including Active Directory, DNS, and DHCP.
• Familiarity with virtualization platforms (such as VMware or Hyper‑V) and cloud services (such as Microsoft Azure and Microsoft 365).

Responsibilities

• Travel to properties throughout the portfolio to install, configure, and upgrade hotel technology systems and network infrastructure.
• Lead and support PMS, POS, and other property system deployments, conversions, and upgrades, including hotel openings, new property onboarding, and rebranding projects.
• Execute network refresh projects, including the installation and configuration of switches, firewalls, wireless access points, and related infrastructure.
• Plan and perform server installations, migrations, and decommissions, including transitions to virtualized and cloud-hosted environments.
• Coordinate with vendors, contractors, internet service providers, and brand technology teams on project scheduling, site readiness, circuit installations, and system cutovers.
• Configure, administer, and maintain networks, servers, and endpoints in compliance with brand standards and company security policies.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, and user account access and permissions.
• Manage patching and updates for servers, network devices, and endpoints to keep systems current, stable, and secure.
• Monitor system and network performance, availability, and capacity, proactively identifying and resolving issues before they affect hotel operations.
• Maintain backup and disaster recovery processes, including regular testing of data restores.
• Maintain accurate hardware and software asset inventories, including lifecycle, warranty, and licensing records.
• Safeguard systems and data through access controls, firewall management, endpoint protection, and backup procedures.
• Support PCI DSS compliance for payment environments, including network segmentation, separation of guest and back-office networks, and participation in annual assessments.
• Ensure property networks and systems meet brand technology standards, and support brand technology audits and remediation efforts.
• Assist in the response to and investigation of security incidents in accordance with established incident response procedures.
• Diagnose and resolve system, network, and hardware issues and outages, engaging vendors as needed to restore service quickly.
• Serve as an escalation point for the IT Help Desk, ensuring timely and effective resolution of higher-level tickets.
• Participate in the on-call rotation to resolve critical after-hours incidents affecting 24/7 hotel operations.
• Provide remote and on-site support to property associates and leadership, and deliver training on new or upgraded systems.
• Create and maintain thorough documentation of systems, network diagrams, configurations, and standard operating procedures in the IT documentation system.
• Recommend improvements to infrastructure, processes, and standards that enhance reliability, security, and efficiency across the portfolio.
• Stay current on emerging hospitality technology, security threats, and industry best practices.
• Perform other duties as assigned.

Skills

LAN/WAN admin

VLANs

Windows Server

Active Directory

DNS

DHCP

VMware

Hyper-V

Azure

Microsoft 365

On-call

Education

Bachelor’s degree in IT/CS or related field

Tools

Oracle OPERA

Oracle MICROS Simphony

Agilysys

Toast

Job description

Driftwood Hospitality Management seeks a Systems Administrator to support hotel operations across the portfolio. The role focuses on deployments (PMS/POS), network infrastructure, server installations, and migrations, reporting to the Director of IT.

Travel up to 25% is required, with remote work options available and on-call responsibilities. Responsibilities include leading system deployments, network refreshes, AD/365 management, patching, backups, and PCI DSS compliance support.