On-Site Help Desk Technician — AI Tools & Growth

General Dynamics - IT; Manassas (VA); On-site; USD 69,000 - 116,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician to join our Sterling/Manassas team. You will deliver technical support for remote customers, manage incidents, and contribute to a new helpdesk for the Department of State.

The role requires an Associate degree in IT or 1+ year of related experience, strong communication, and familiarity with AI chatbots; active Top Secret clearance and CompTIA Security+ within 6 months are required. On-site at Sterling and Manassas VA.

Qualifications

• Associate degree in IT or 1+ year of related experience.
• Experience in technical support, networking and application support.
• Familiarity with AI chatbots and strong problem solving.

Responsibilities

• Provide high level technical support to remote customers.
• Document and track incidents via ticketing system.
• Assist with chatbot, AI analytics, and VDI in Dev/Sec/Ops.
• Support Active Directory accounts and GPOs.
• Follow resolution processes and escalate when needed.

Skills

Technical support

Networking

Application support

AI chatbots

Customer service

Education

Associate degree in IT

Tools

Active Directory

Job description

General Dynamics - IT is seeking a Help Desk Technician to join our Sterling/Manassas team. You will deliver technical support for remote customers, manage incidents, and contribute to a new helpdesk for the Department of State.

The role requires an Associate degree in IT or 1+ year of related experience, strong communication, and familiarity with AI chatbots; active Top Secret clearance and CompTIA Security+ within 6 months are required. On-site at Sterling and Manassas VA.