On-Site Help Desk Specialist - Tier 1 (Jonesboro, AR)

Optus, Inc; Jonesboro (AR); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Optus, Inc. is seeking a Helpdesk Specialist I to deliver Tier-1 support for a national account from our Jonesboro, AR office. You will handle inquiries, manage tickets, and coordinate with internal and external teams to ensure timely resolutions.

The role requires strong customer service, basic technical troubleshooting, and the ability to work in a fast-paced, office-based environment. On-site work in Jonesboro, AR is mandatory.

Qualifications

• College degree preferred; High school degree or equivalent required.
• Experience with MS Word, Excel and Outlook required.
• Demonstrates technical aptitude; telecommunications experience preferred.

Responsibilities

• Provide Tier-1 customer service for a national account.
• Answer inbound queue calls in a fast-paced environment.
• Open, update, and close service tickets; escalate as needed.
• Perform Tier-1 analysis/triage on system issues.
• Coordinate with subcontractors and update inventory.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Technical aptitude

Education

College degree preferred

High school degree or equivalent

Tools

MS Office Suite

Job description

Optus, Inc. is seeking a Helpdesk Specialist I to deliver Tier-1 support for a national account from our Jonesboro, AR office. You will handle inquiries, manage tickets, and coordinate with internal and external teams to ensure timely resolutions.

The role requires strong customer service, basic technical troubleshooting, and the ability to work in a fast-paced, office-based environment. On-site work in Jonesboro, AR is mandatory.