On-Site Hardware Support Technician

Colonial Group; Boston (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Colonial Group in Boston seeks a hardware technician to provide hands-on support for handheld devices, mobile printers, tablets, and related peripherals used in day-to-day operations. You will diagnose and repair hardware issues, perform routine maintenance, and handle parts replacement during business hours.

On-call coverage may be required at nights and weekends, with a response time within one hour of notification to minimize downtime.

Qualifications

• High School Diploma or equivalent.
• IT experience preferred but not required.
• Ability to quickly diagnose and resolve hardware failures.
• Reliable and dependable; able to work independently.

Responsibilities

• Provide direct, in-person support for hardware troubleshooting, repair, maintenance, and replacement during business hours.
• Be on-call for nights and weekends, responding within 1 hour of notification.

Skills

Diagnose hardware failures

On-site support

Education

High School Diploma or equivalent

Job description

This role is critical to ensuring continuous operation of essential hardware systems such as handheld devices, mobile printers, tablets, and related peripherals used in day to day operations by the client.

The technician will provide direct, in-person support for hardware troubleshooting and repair, maintenance, and replacement during business hours. In addition, this position, and/or designated backup, must be have on-call availability on nights and weekends to respond to critical events within 1 hour of notification.

Qualifications:

High School Diploma or equivalent

IT experience preferred but not required

Ability to quickly and accurately diagnose and resolve hardware failures

Ability to work independently with little or no supervision

Reliability and dependability is a must