On-Site Hardware Generalist — VIP/Desk Support

Naughty Dog; Santa Monica (CA); On-site; USD 46,838 - 57,859; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Job summary

Naughty Dog in Santa Monica is seeking a Hardware Generalist to support our infrastructure and development team. This on-site position requires collaboration in a fast-paced environment, focusing on hardware support for our users.

The ideal candidate should have significant experience in help desk roles, a passion for technology and customer service, and technical skills related to PC hardware and troubleshooting.

Join us at Naughty Dog to support innovative game development!

Qualifications

• 3+ years of help desk support experience in a studio or enterprise environment.
• Expert knowledge of PC hardware architecture and troubleshooting.
• Strong client-facing communication skills essential.

Responsibilities

• Serve as main support contact for hardware issues.
• Build, configure, maintain, and repair workstations.
• Prioritize support requests and ensure SLA compliance.

Skills

Help desk support

PC hardware architecture

Troubleshooting

Communication skills

Microsoft Windows 11

Tools

Jira Service Management

Microsoft Office 365

Zendesk

Job description

Naughty Dog in Santa Monica is seeking a Hardware Generalist to support our infrastructure and development team. This on-site position requires collaboration in a fast-paced environment, focusing on hardware support for our users.

The ideal candidate should have significant experience in help desk roles, a passion for technology and customer service, and technical skills related to PC hardware and troubleshooting.

Join us at Naughty Dog to support innovative game development!