Studio Hardware Generalist – On-Site IT & VIP Support

NAUGHTY DOG, LLC; United States; On-site; USD 46,838 - 57,859; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Job summary

NAUGHTY DOG, LLC is seeking a Hardware Generalist to provide on-site support for their infrastructure and development team. This role involves troubleshooting and maintaining hardware for local and remote users, ensuring optimal operational flow.

The ideal candidate will have extensive help desk experience, strong communication skills, and expertise in PC hardware. This position promises to be rewarding and is essential for supporting the innovative work at Naughty Dog.

Qualifications

• 3+ years of experience in help desk support in a studio or enterprise environment.
• Expert knowledge of PC hardware architecture and workstation assembly.
• Strong understanding of the Microsoft Windows 11 operating system.

Responsibilities

• Serve as the main support contact for hardware issues.
• Build, configure, maintain, and repair bespoke workstations.
• Prioritize and manage multiple support requests while maintaining SLA expectations.

Skills

Help desk support experience

PC hardware architecture

Troubleshooting skills

Client-facing communication

Microsoft Windows 11

Jira Service Management

Microsoft Office 365

TCP networking

Tools

Jira

Microsoft Office 365

Job description

NAUGHTY DOG, LLC is seeking a Hardware Generalist to provide on-site support for their infrastructure and development team. This role involves troubleshooting and maintaining hardware for local and remote users, ensuring optimal operational flow.

The ideal candidate will have extensive help desk experience, strong communication skills, and expertise in PC hardware. This position promises to be rewarding and is essential for supporting the innovative work at Naughty Dog.