On Site General Manager

Rise Association Management Group; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Rise AMG is seeking an On-Site General Manager to oversee daily operations for a single-family community and a small portfolio. You will be the primary contact for the Association Board, residents, and vendors, ensuring smooth facilities, maintenance, and communications.

Role requires 1+ year in association management, strong customer service, and proficiency with CINC webaxis/Nabr Network. Competitive pay and benefits offered.

Qualifications

• At least 1 year of association management or related field.
• Proven customer service and problem-solving experience.
• Proficiency in Microsoft Office and property management software (CINC webaxis or Nabr Network).
• Strong organizational and written/verbal communication skills.
• Valid driver’s license and reliable transportation.
• Ability to lift up to 20 lbs and perform physical tasks.

Responsibilities

• Oversee property operations for a single-family community and a small portfolio.
• Coordinate monthly client meetings and maintain communication with the Board and homeowners.
• Manage budgets, maintain compliance with governing documents, and process invoices.
• Schedule and conduct facility inspections; manage work orders and vendor coordination.
• Prepare meeting materials, track permits, and maintain documentation in PM systems.
• Assist with events, newsletters, and resident inquiries.

Skills

Association management experience

Customer service

Tools

CINC webaxis

Nabr Network

Microsoft Office

Job description

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

On-Site General Manager

Location: 77041
Pay Range: $70,000-$80,000 per year
Employment Status: Full-Time

Position Overview

Rise AMG is seeking a proactive and detail-oriented On-Site General Manager to oversee daily operations for a single-family community while also managing a small portfolio of single-family communities. In this role, you will serve as the primary point of contact for the Association Board, residents, and vendors, ensuring the seamless management of facilities, maintenance, and client communications. You will play a key role in fostering community satisfaction and delivering professional, client-focused service.

Key Responsibilities

Community Operations Management:

• Oversee property maintenance, enforce deed restrictions, and manage budgets while ensuring compliance with governing agreements and policies.
• Coordinate and attend monthly client meetings, often in the evenings, and maintain regular communication with the Association Board and homeowners.

Facility Inspections and Maintenance Coordination:

• Conduct regular inspections of the property.
• Enter and manage work orders and coordinate with vendors for general maintenance (e.g., gate repairs, general repairs).
• Track and renew annual permits and ensure inventory control of key fobs, parking passes, and access systems.

Administrative and Financial Oversight:

• Prepare and distribute meeting agendas, minutes, and updates to the Board.
• Manage invoices, process reimbursements, and assist with vendor payments, including providing vendor packets and scopes of work for large projects.
• Tracking key fobs/parking passes and maintaining organized documentation through CINC webaxis/Nabr Network.

Client Engagement and Event Coordination:

• Assist with organizing social events, parties, newsletters, and committee or volunteer initiatives.
• Provide excellent customer service, addressing homeowner inquiries regarding clubhouse reservations, work orders, and general issues.

Technology and Vendor Management:

• Assist the facilities manager with defined scopes of work for large projects.
• Reorder administrative supplies and interface with security personnel.
• Work with vendors to obtain bids for special projects and present to the board of directors.

Required Skills and Qualifications

Experience:

• At least one year of experience in association management or a related field.
• Proven track record in customer service roles, demonstrating strong client-relations and problem-solving skills.

Skills:

• Proficiency in Microsoft Office and property management software (e.g., CINC webaxis or Nabr Network).
• Strong organizational, written, and verbal communication skills.
• Ability to multitask and resolve issues effectively while maintaining a high level of professionalism.

Other Requirements:

• Valid driver’s license and reliable personal transportation.
• Physical ability to lift up to 20 lbs. and perform tasks involving sitting, standing, and walking.

Schedule

• Monday, Tuesday, Wednesday, and Friday: 9:00 AM-5:00 PM (with a 12:00 PM-1:00 PM lunch break).
• Thursday: 10:00 AM-6:00 PM.

Compensation and Benefits

• Pay Range: $70,000-$80,000 per year.
• Benefits Package:
• 20 days of PTO annually + 10 paid holidays.
• Group health insurance (75% employer-paid).
• Life and AD&D insurance.
• Additional options for dental, vision, and short-term disability coverage.
• 401(k) retirement plan.

Why Join Rise AMG?

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.