On-Site General Manager: Alamo Ranch, San Antonio TX

Rise Association Management Group; San Antonio (TX); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Rise Association Management Group is seeking an On-Site General Manager to lead a 1,750-home Texas community. This hybrid role blends on-site leadership with hands-on resident services, coordinating board relations, vendors, and operations.

You will oversee finance, vendor management, and front-desk service while ensuring compliance with HOA policies. A strong customer-service mindset and prior association management experience are essential.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary contact for Board, residents, and vendors.
• Provide daily on-site management and front-line service.
• Supervise on-site staff and vendors (admin, maintenance, concierge, security).
• Conduct daily property inspections and manage work orders.
• Manage vendor bids, contracts, and access with security.
• Process invoices and maintain financial reporting for the HOA.
• Prepare weekly Management Reports and materials for Board meetings.
• Oversee amenity reservations and events, including setup/breakdown.
• Enforce community guidelines and respond to inquiries within 24 hours.

Skills

MS Office

PM Software

Communication

Organizational Skills

Customer Service

Regulatory Knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

CINC WebAxis

Nabr Network

Budgeting tools

Job description

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Pay: $65,000 per year

Employment Status: Full-Time

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers who happen to be in the business of community association management. Together, we RISE.

Our Core Values:

Honoring Commitments Precision Unquenchable Curiosity Stewardship Being a Great Partner Inspire Others with Your Attitude Finding a Way, Despite Any Obstacles Taking Ownership

Position Overview

The On-Site General Manager serves as the primary point of contact between the Association's Board of Directors, residents, and vendors - combining full leadership of on-site operations with hands-on, front-line community management for a large, 1,750-home community. This hybrid role requires a dedicated on-site manager who can both direct daily operations and personally handle resident-facing service. Responsibilities span financial and administrative oversight, vendor and work order management, Board support, and day-to-day resident and front-desk service.

Key Responsibilities

• Serve as the primary point of contact for the Board of Directors, residents, and vendors, providing timely updates and addressing inquiries.
• Provide daily, hands-on management of the property, including front desk/reception coverage, greeting homeowners, and resolving account questions.
• Supervise on-site staff and vendors (e.g., admin, maintenance, concierge, valet, security) as applicable to the community.
• Conduct daily property inspections; open, track, and follow up on work orders through resolution.
• Manage vendor contracts and coordinate vendor access with security; obtain and compare bids for Board review.
• Manage amenity and gate access for residents, guests, and vendors, including fobs, codes, and credentialing.
• Process invoices and maintain budget and financial reporting awareness; maintain and update the HOA binder.
• Prepare and deliver a weekly Management Report to the Board; prepare materials for Board meetings.
• Manage amenity reservations and oversee events, including setup and breakdown support.
• Enforce community guidelines through communication and by sending violation notices as needed.
• Respond to all calls and emails within 24 hours of receipt.
• Maintain current knowledge of state and regulatory statutes and the community’s governing documents, policies, and procedures.
• Build and maintain positive resident relationships, resolving concerns promptly and driving continuous service improvement.
• Perform other duties as assigned.

Required Skills and Qualifications

Experience:

• High school diploma or equivalent required; bachelor’s degree from an accredited university preferred.
• At least one year of experience in association management, property management, or a related customer-service field.

Skills:

• Proficient in Microsoft Office and property management software (e.g., CINC WebAxis, Nabr Network).
• Strong organizational, written, and verbal communication skills; excellent interpersonal skills.
• Able to multitask, prioritize, and resolve issues while maintaining professionalism.
• Friendly, outgoing, and courteous demeanor with a strong customer-service orientation.
• Knowledge of HOA/condominium regulations and procedures preferred.

Other Requirements:

• Valid driver's license and reliable personal transportation; able to travel to and from client sites.
• Physical ability to lift up to 20 lbs. and to sit, stand, and walk as needed.

Schedule (office hours would be different)

• Monday-Friday, 8:00 AM-5:00 PM; evenings and weekends as required by demand.

Typical Working Conditions

• Works both indoors and outdoors on property; may occasionally require work outside standard hours.