On-Site Full-Time Personal Loan Support Specialist

Capital Management Services; Buffalo (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) with company match

Employee referral program

Advancement opportunities

Equipment provided

Fully paid training

40-hour workweek

Job summary

Capital Management Services (CMS) in Buffalo, NY is hiring for a full-time customer service specialist to help personal loan customers get back on track, handling inbound and outbound calls, explaining payment options, and documenting each conversation.

Starting pay is $17 per hour with potential bonuses up to $500 per month. Training is fully paid, and you’ll work a 40-hour week with medical, dental, and vision insurance, PTO, and a 401(k) with company match.

Qualifications

• Experience in first-party collections or financial services is a plus.
• Ability to handle sensitive conversations with empathy and take accurate notes while using multiple systems.

Responsibilities

• Handle inbound and outbound calls for customers with personal loans past due.
• Explain payment options and help customers take the next step to bring accounts current.
• Review account details and document each conversation accurately.
• Meet individual and team performance goals while following client and compliance requirements.

Skills

Clear communication

Customer service

Problem-solving

Tech-savvy

Attendance reliability

Tools

CRM software

Job description

Capital Management Services (CMS) in Buffalo, NY is hiring for a full-time customer service specialist to help personal loan customers get back on track, handling inbound and outbound calls, explaining payment options, and documenting each conversation.

Starting pay is $17 per hour with potential bonuses up to $500 per month. Training is fully paid, and you’ll work a 40-hour week with medical, dental, and vision insurance, PTO, and a 401(k) with company match.