Customer Service & 1st-Party Collections Specialist

Capital Management Services; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with company match

PTO

Paid training

Career development and advancement

Future work-from-home opportunities

Employee referral bonuses

$150 bonus after 60 days

Job summary

Capital Management Services, LP (CMS) is a compliance-focused call center delivering 1st party collections and reminder calls for a well-known national bank. The role focuses on current customers 2–90 days behind on payments, with no cold calling and no old debt.

The position is in-office in Amherst, NY 14221 with a future opportunity for work-from-home. Training is provided, and there are weekday schedules, advancement opportunities, and a $150 bonus after 60 days.

Qualifications

• Excellent verbal communication and active listening required.
• Strong customer service experience in retail, hospitality, call center, financial services, or similar.
• 1st party collections, financial services, or debt resolution experience preferred.

Responsibilities

• Contact current customers regarding recently missed credit card payments.
• Assist customers in understanding available options to resolve past-due balances.
• Provide professional, respectful, and solutions-focused customer service.
• Handle both outbound and inbound customer calls.
• Navigate multiple computer systems efficiently.
• Accurately document account activity and customer interactions.
• Maintain compliance with client, company, and regulatory requirements.
• Represent CMS and our banking partner professionally during every customer interaction.

Skills

Verbal communication

Customer service

First-party collections

Tech skills

Bilingual

Job description

Capital Management Services, LP (CMS) is a compliance-focused call center delivering 1st party collections and reminder calls for a well-known national bank. The role focuses on current customers 2–90 days behind on payments, with no cold calling and no old debt.

The position is in-office in Amherst, NY 14221 with a future opportunity for work-from-home. Training is provided, and there are weekday schedules, advancement opportunities, and a $150 bonus after 60 days.