First-Party Personal Loan Accounts Specialist – Bonus Eligible

Capital Management Services; Buffalo (NY); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Fully paid training

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Referral Program

Career advancement opportunities

All equipment provided

Job summary

Capital Management Services in Buffalo, NY invites applications for a Customer Account Representative – First-Party Personal Loan Servicing. Full-time role handling inbound/outbound calls, working with customers on past-due accounts and payment options, while delivering professional service.

Starting at $17.00/hour with up to $500/month in performance bonuses, fully paid training, and benefits including PTO, medical/dental/vision, 401(k) match, and opportunities for career advancement.

Qualifications

• Experience in first-party collections or financial services preferred.
• Professional phone presence and strong communication skills.
• Customer service orientation with problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls regarding personal loan accounts.
• Discuss payment options and assist customers with resolving recently missed payments.
• Build rapport while maintaining a professional and empathetic approach.
• Accurately review account information and document customer interactions.
• Navigate multiple computer systems efficiently.
• Meet individual and team performance goals while maintaining compliance.

Skills

First-party collections

Financial services

Phone presence

Customer service

Problem solving

Multitasking

Attendance

Job description

Capital Management Services in Buffalo, NY invites applications for a Customer Account Representative – First-Party Personal Loan Servicing. Full-time role handling inbound/outbound calls, working with customers on past-due accounts and payment options, while delivering professional service.

Starting at $17.00/hour with up to $500/month in performance bonuses, fully paid training, and benefits including PTO, medical/dental/vision, 401(k) match, and opportunities for career advancement.