On-Site Financial Services Support Specialist

Hired by Matrix, Inc.; Columbus (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Hired-By-Matrix, Inc. in Columbus, OH, is hiring for an on-site Contract Customer Service role with a global financial institution to deliver world-class service handling inbound calls and account inquiries.

The ideal candidate has at least one year of customer service experience, a college degree or contact-center background, and the ability to multitask in a fast-paced, team-oriented environment, with strong communication and problem-solving skills.

Qualifications

• Minimum 1 year of experience in customer service, sales, or call center.
• Experience in financial services preferred.
• Strong communication, multitasking and problem-solving skills.

Responsibilities

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency.
• Consistently meet key department performance metrics.
• Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries.

Education

College degree or previous contact center experience

Job description

Hired-By-Matrix, Inc. in Columbus, OH, is hiring for an on-site Contract Customer Service role with a global financial institution to deliver world-class service handling inbound calls and account inquiries.

The ideal candidate has at least one year of customer service experience, a college degree or contact-center background, and the ability to multitask in a fast-paced, team-oriented environment, with strong communication and problem-solving skills.