On-Site Financial Counselor II – Patient Accounts

CHS Career Site; Powell (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Community Health Systems, Inc. seeks a Financial Counselor II to manage patient accounts, verify insurance, provide financial counseling, and set up payment arrangements.

The role partners with clinical staff and care management to promote transparency and timely resolutions, handling inquiries and assisting with deferrals as needed. This on-site position emphasizes accurate documentation, use of patient accounting systems, and adherence to confidentiality standards.

Qualifications

• Post-secondary education or training in medical/healthcare administration preferred.
• 2–4 years experience in hospital registration, billing, or financial counseling required.
• 1–3 years experience in financial counseling preferred.

Responsibilities

• Reviews patient accounts and ensures payment sources are identified and counseling provided.
• Establishes patient payment arrangements per guidelines.
• Completes financial assistance applications and guides patients through the process.
• Documents account activity in the system using standard comment types.
• Responds to patient questions about accounts and insurance; ensures timely calls back.
• Monitors accounts for program adherence and follows up on non-compliance.
• Communicates with patients pre/post visits to ensure resolution and collections.

Skills

Insurance verification

Financial counseling

Communication skills

Customer service

Microsoft Office

Education

Post-secondary education in medical/healthcare administration

Tools

Google Workspace

Microsoft Office Suite

Patient accounting software

Job description

Community Health Systems, Inc. seeks a Financial Counselor II to manage patient accounts, verify insurance, provide financial counseling, and set up payment arrangements.

The role partners with clinical staff and care management to promote transparency and timely resolutions, handling inquiries and assisting with deferrals as needed. This on-site position emphasizes accurate documentation, use of patient accounting systems, and adherence to confidentiality standards.