Financial Counselor II

CHS Career Site; Powell (TN); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Community Health Systems, Inc. seeks a Financial Counselor II to manage patient accounts, verify insurance, provide financial counseling, and set up payment arrangements.

The role partners with clinical staff and care management to promote transparency and timely resolutions, handling inquiries and assisting with deferrals as needed. This on-site position emphasizes accurate documentation, use of patient accounting systems, and adherence to confidentiality standards.

Formación

• Post-secondary education or training in medical/healthcare administration preferred.
• 2–4 years experience in hospital registration, billing, or financial counseling required.
• 1–3 years experience in financial counseling preferred.

Responsabilidades

• Reviews patient accounts and ensures payment sources are identified and counseling provided.
• Establishes patient payment arrangements per guidelines.
• Completes financial assistance applications and guides patients through the process.
• Documents account activity in the system using standard comment types.
• Responds to patient questions about accounts and insurance; ensures timely calls back.
• Monitors accounts for program adherence and follows up on non-compliance.
• Communicates with patients pre/post visits to ensure resolution and collections.

Conocimientos

Insurance verification

Financial counseling

Communication skills

Customer service

Microsoft Office

Educación

Post-secondary education in medical/healthcare administration

Herramientas

Google Workspace

Microsoft Office Suite

Patient accounting software

Descripción del empleo

Job Summary

The Financial Counselor II ensures accurate processing of patient accounts, including insurance verification, financial counseling, and payment arrangements. This role serves as a resource for complex or escalated financial inquiries and works closely with patients, clinical staff, and Care Management to promote financial transparency and timely resolution of patient accounts. The Financial Counselor II may assist with procedure deferrals and handles incoming patient calls and walk-ins.

This role is fully on-site and does not offer remote or hybrid work options.

Essential Functions

• Work Location: 100% On-Site
• Reviews daily admissions and missed opportunity reports to ensure payment sources are identified and financial counseling is provided.
• Establishes patient payment arrangements in accordance with departmental guidelines.
• Completes financial assistance applications accurately and guides patients through the process.
• Processes adjustment requests and monitors for accuracy of updates to patient accounts.
• Documents all account-related activities and communications in the appropriate system using standardized comment types.
• Responds to patient questions regarding account and insurance information and ensures timely return of calls.
• Monitors assigned accounts to ensure adherence to payment programs and follows up on non-compliance.
• Establishes and maintains communication with patients prior to visits, during hospitalization, and post-discharge to ensure account resolution and point-of-service collections.
• Collaborates with peers, department staff, and leaders to support positive patient experiences and address concerns.
• Investigates and resolves patient issues, escalating to leadership or researching additional information as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• post-secondary education or training in medical office administration or healthcare administration preferred
• 2-4 years of experience in hospital registration, billing, or financial counseling required
• 1-3 years Experience in financial counseling preferred

Knowledge, Skills and Abilities

• Strong working knowledge of insurance verification, billing processes, and financial assistance programs.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information and maintain confidentiality.
• Proficiency with patient accounting systems and Google and Microsoft platforms and applications
• Strong problem-solving skills and ability to work independently.