On-Site Field Services Pro — Construction Support

Builders FirstSource, Inc.; Surprise, Northern (AZ, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Builders FirstSource, Inc. is seeking a on-site service associate to address construction issues at customer sites, ensuring timely and cost-effective resolution. You will work with the Customer Service team to diagnose problems and coordinate repairs.

The role emphasizes on-site problem solving, safety adherence, and effective communication as you interact with customers and third parties to maintain productivity and service quality.

Qualifications

• High school diploma or GED or equivalent.
• Entry level with on-the-job training available.
• Able to lift and carry heavy items, up to 80 pounds, and travel to customer sites.

Responsibilities

• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Skills

Knowledge of company products

Knowledge of pricing formulas

Strong attention to detail

Basic math and measurement skills

Good communication and interpersonal

Valid Driver’s License

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Job description

Builders FirstSource, Inc. is seeking a on-site service associate to address construction issues at customer sites, ensuring timely and cost-effective resolution. You will work with the Customer Service team to diagnose problems and coordinate repairs.

The role emphasizes on-site problem solving, safety adherence, and effective communication as you interact with customers and third parties to maintain productivity and service quality.