On-Site Exhibitor Services Specialist

Freeman Company; Henderson (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition Reimbursement

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company is seeking an experienced Customer Experience professional to join our in-office team in Las Vegas, NV. You will manage exhibitor orders, support customers with billing questions, and coordinate with multiple departments to ensure flawless on-site delivery.

The role requires at least 2+ years in customer service, a high school diploma or equivalent, and completion of the NET training with strong performance. Travel and on-site engagement are expected.

Qualifications

• High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service experience.
• Exhibitor Service Representatives are required to take and pass the NET program with an 80% or higher score; plus 6 hours of customer service modules with 85%+.

Responsibilities

• Enter orders and exhibitor information in Freeman billing systems.
• Provide expert support for customer needs including products, services, billing questions, technical issues and event requests.
• Process and resolve complex inquiries to ensure customer retention and satisfaction.
• Manage inbound leads and quote prices and credit terms in line with Freeman policies.
• Maintain up-to-date knowledge of exhibitor products and services for ordering.
• Coordinate with internal departments to ensure successful production and delivery of complex needs.
• Ensure accurate billing procedures and that on-site teams are prepared for changes.

Skills

Customer service

Order entry

Billing support

Lead management

Cross-functional collaboration

On-site support

Education

High School Diploma

NET program

Tools

Freeman billing systems

Job description

The Freeman Company is seeking an experienced Customer Experience professional to join our in-office team in Las Vegas, NV. You will manage exhibitor orders, support customers with billing questions, and coordinate with multiple departments to ensure flawless on-site delivery.

The role requires at least 2+ years in customer service, a high school diploma or equivalent, and completion of the NET training with strong performance. Travel and on-site engagement are expected.