On-Site Events Concierge & Liaison

Central Piedmont Community College; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Piedmont Community College is seeking a Meeting Concierge to serve as the primary liaison between on-site clients, Event Services staff, college operations, and vendors. You will ensure all meeting details are in place, monitor schedules, and provide proactive guest assistance to deliver a seamless event experience.

The role requires a high school diploma or equivalent with 1–3 years in hospitality or events, with preferred degrees in hospitality management.

Qualifications

• Must have high school diploma or equivalent with 1–3 years in hospitality, events or customer service.
• Preferred: associate or bachelor's degree in hospitality or related field.
• Experience with meetings, conferences or venue operations is highly valued.

Responsibilities

• Serve as primary liaison for clients, staff, college operations, and vendors.
• Ensure event details are in place from setup to departure.
• Monitor schedules and coordinate services, staff, and resources.
• Maintain presence during key activities and assist with setup/teardown.
• Coordinate signage and guest flow for smooth attendee movement.
• Enter work orders and communicate day-of-event updates.
• Prepare and maintain event documentation: agendas, BEOs, diagrams.
• Attend meetings to review upcoming events and logistics.
• Distribute event schedules and updates to staff.
• Monitor inventory and coordinate vendor orders; assist on-site setup/breakdown.
• Provide outstanding client service by anticipating needs and resolving issues.

Skills

Active listening

Problem solving

Written & verbal communication

Organization & follow-through

Multitasking

Microsoft 365 proficiency

Education

High school diploma or equivalent

Associate degree in hospitality management or related

Bachelor's degree in hospitality management or related

Tools

Event management software

Room scheduling software

Microsoft Office 365

AV basics / audiovisual setup

Job description

Central Piedmont Community College is seeking a Meeting Concierge to serve as the primary liaison between on-site clients, Event Services staff, college operations, and vendors. You will ensure all meeting details are in place, monitor schedules, and provide proactive guest assistance to deliver a seamless event experience.

The role requires a high school diploma or equivalent with 1–3 years in hospitality or events, with preferred degrees in hospitality management.