Conference & Event Operations Specialist

Central Piedmont Community College; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Piedmont Community College is seeking a Conference Services Coordinator to plan and execute conferences, meetings, and events across campus venues. You will be the main liaison for clients and internal teams, coordinating space, A/V, and catering while ensuring policy compliance.

The role requires strong communication, organizational, and multitasking abilities, with on-site presence, occasional evenings, and frequent travel between campus sites.

Qualifications

• Associate degree or higher in Hospitality Management, Communications, or closely related field.
• At least 1 year experience supporting a customer and/or sales/marketing function.
• Experience with space/contact management software (Delphi, EMS, 25Live) preferred.
• Excellent written and verbal communication, organization, and follow-up skills.

Responsibilities

• Serve as the main point of contact for clients, internal departments, and partners to ensure event requirements are clearly communicated and executed.
• Plan, coordinate, and manage all event aspects including scheduling, room setups, audiovisuals, catering (when applicable), and on-site execution.
• Prepare proposals, banquet event orders (BEOs), advances, diagrams, and detailed timelines.
• Use CRM/event management system (STS Cloud) and scheduling software (Ad Astra) to process space requests and track event details.
• Collaborate with Facilities/ABM, ITS/AV, Security, and CAEE to ensure smooth operations.
• Conduct client/internal meetings to review logistics, expectations, and safety procedures.
• Provide on-site support, troubleshooting, and monitoring to ensure successful event delivery.
• Monitor inventory of event supplies and initiate reordering as needed.

Skills

Communication

Organizational skills

Event coordination

Multitasking

Problem solving

Active listening / questioning

Education

Associate’s degree in Hospitality Management or Communications

Bachelor’s degree in Hospitality Management or Communications (preferred)

Tools

Delphi

EMS

25Live

Job description

Central Piedmont Community College is seeking a Conference Services Coordinator to plan and execute conferences, meetings, and events across campus venues. You will be the main liaison for clients and internal teams, coordinating space, A/V, and catering while ensuring policy compliance.

The role requires strong communication, organizational, and multitasking abilities, with on-site presence, occasional evenings, and frequent travel between campus sites.