On-Site Event AV Technician

Hargrove, Inc.; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Encore Global in Austin, TX is seeking a Technician to set up and operate basic AV systems in a hospitality environment, ensuring customer satisfaction. Reports to Operations Manager or Director of Event Technology and works on-site at guest venues.

Responsibilities include equipment operation, customer service, and technical problem-solving, with paperwork and systems entries completed accurately. Requires a high school diploma and 1 year of relevant experience; valid driver’s license may be

Qualifications

• High School Diploma required.
• 1 year of customer service or hospitality experience preferred.
• Valid driver’s license may be required for company vehicle operation.
• External applicants must meet training and certification requirements within 60 days of start date.
• Internal applicants must meet training requirements within current position.

Responsibilities

• Set up and operate basic audiovisual equipment for events.
• Provide exceptional customer service and maintain positive client relationships.
• Troubleshoot and resolve equipment or software issues promptly.
• Complete equipment and event paperwork accurately in Navigator.
• Collaborate with staff and vendors to ensure smooth event execution.

Skills

Customer service

Hospitality

Communication

Problem solving

Education

High School Diploma

Tools

Navigator

Job description

Encore Global in Austin, TX is seeking a Technician to set up and operate basic AV systems in a hospitality environment, ensuring customer satisfaction. Reports to Operations Manager or Director of Event Technology and works on-site at guest venues.

Responsibilities include equipment operation, customer service, and technical problem-solving, with paperwork and systems entries completed accurately. Requires a high school diploma and 1 year of relevant experience; valid driver’s license may be