On-Site End User IT Technician - DHS Support

CACI International Inc; Washington (District of Columbia); On-site; USD 60,000 - 122,000; Full time

Job summary

CAC I International Inc. is seeking an End User Support Technician to join the DHS support team in the National Capital Region. The role emphasizes on-site and remote IT support for desktops, laptops, printers, tablets, and AV equipment within a 24/7/365 environment.

You will install and configure new equipment, manage incidents in ServiceNow, and maintain asset/configuration data while meeting SLAs. The job requires TS clearance eligibility and the ability to work in confined spaces near DHS

Qualifications

• Ability to obtain a DHS Entrance on Duty (EOD).
• Ability to obtain a Top Secret clearance.
• Bachelor’s degree and 6 year of relevant experience or equivalency.
• Proficient in Windows 11, Microsoft Office, and browsers (Edge, Firefox).
• Experience with patch management software (SCCM, InTune).
• Experience with ServiceNow incident and request tracking.
• Ability to learn new technologies quickly.
• Active Directory management experience.
• Knowledge of ITIL practices (v4).
• Ability to travel locally within National Capital Region.
• Physically capable of lifting 50 lbs.
• Ability to work in confined spaces.

Responsibilities

• Provides on-site technical support for hardware, software, and peripherals.
• Schedules and coordinates desk-side support for software installation or break/fix activities.
• Sets up and configures end-user equipment including laptops, mobiles, printers, and VTC units.
• Documents changes in ServiceNow to keep asset/configuration data up to date.
• Reviews tickets daily and updates details per procedures.
• Resolves connectivity issues related to IT equipment.
• Performs daily checks with customers and support staff.
• Participates in site-specific project planning for facility IT equipment MACs.
• Provides life cycle replacement support for end-user equipment.
• Proactively identifies improvements and documents SOPs and knowledge base articles.

Skills

Customer service

Troubleshooting

Active Directory management

Remote & on-site support

Time management

Education

Bachelor's degree + 6 years experience

Tools

ServiceNow

SCCM

InTune

Microsoft Teams Room

VTC configurations

Job description

CAC I International Inc. is seeking an End User Support Technician to join the DHS support team in the National Capital Region. The role emphasizes on-site and remote IT support for desktops, laptops, printers, tablets, and AV equipment within a 24/7/365 environment.

You will install and configure new equipment, manage incidents in ServiceNow, and maintain asset/configuration data while meeting SLAs. The job requires TS clearance eligibility and the ability to work in confined spaces near DHS