End User IT Support Technician (NCR)

CACI

Washington (District of Columbia)

On-site

USD 60,000 - 122,000

Full time

9 days ago

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Benefits offered by this job

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Job summary

CA C I is seeking an End User Support Technician to join our team supporting DHS in the National Capital Region. The role provides on-site and remote support for new equipment and break/fix incidents, across desktops, laptops, tablets, printers, and VTC units.

You’ll document changes in ServiceNow, manage tickets, and ensure SLAs are met in a 24/7 environment. The candidate should have Windows 11/Office proficiency, Active Directory expertise, SCCM/InTune experience, and ITIL familiarity with a

Qualifications

Bachelor’s degree with 6 years of relevant experience or equivalency.
Ability to obtain a DHS Entrance on Duty (EOD) and Top Secret clearance.
Experience troubleshooting Windows 11, Office products, and browsers (Edge/Firefox).
Experience with patch management software (SCCM and InTune).
Experience using ServiceNow for incident and service request lifecycles.
Advanced Active Directory management and administration.
ITIL v4 Foundation (expected within 6 months).

Responsibilities

Provide on-site technical support for hardware, software, AV, and wireless tech.
Coordinate desk-side support for software installations and break/fix activities.
Set up and configure end user devices including laptops, tablets, printers, and VTC units.
Document changes in ServiceNow and keep asset/config data up to date.
Investigate connectivity issues and perform daily checks with customers.
Support site IT equipment MACs and end-user equipment lifecycle replacement.
Contribute to SOPs, knowledge base, and training materials.
Cross-train in systems and network administration and adapt to new tasks.