On‑Site End User IT Technician

Fidelity Management & Research Company; Westlake (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Fidelity TalentSource is seeking an End User Technician to work on-site in Westlake, TX, supporting Fidelity Investments across desktop hardware, software, and AV equipment. The role emphasizes hands-on troubleshooting in a large, primarily on-site environment with remote capability when possible.

The ideal candidate has an Associates degree or 2–3 years of hardware/OS experience, with A+ certification considered a plus.

Qualifications

• Associates degree or 2–3 years hardware/OS experience required.
• A+ certification is a plus.

Responsibilities

• Provide end-user support for desktops, printers, phones, and AV equipment.
• Troubleshoot Windows OS, MS Office, and related applications.
• Deploy and build end-user computers and transfer data to new devices.
• Respond to tickets and meet defined service level targets.
• Collaborate with regional teams to fulfill requests and projects.

Skills

Windows OS

PC hardware

Networking TCP/IP

Multitasking

Communication skills

Self-starter

Education

Associates degree or 2–3 years hardware/OS experience

A+ certification (nice to have)

Job description

Fidelity TalentSource is seeking an End User Technician to work on-site in Westlake, TX, supporting Fidelity Investments across desktop hardware, software, and AV equipment. The role emphasizes hands-on troubleshooting in a large, primarily on-site environment with remote capability when possible.

The ideal candidate has an Associates degree or 2–3 years of hardware/OS experience, with A+ certification considered a plus.