End User Technician

Fidelity Management & Research Company; Westlake (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Fidelity TalentSource is seeking an End User Technician to work on-site in Westlake, TX, supporting Fidelity Investments across desktop hardware, software, and AV equipment. The role emphasizes hands-on troubleshooting in a large, primarily on-site environment with remote capability when possible.

The ideal candidate has an Associates degree or 2–3 years of hardware/OS experience, with A+ certification considered a plus.

Qualifications

• Associates degree or 2–3 years hardware/OS experience required.
• A+ certification is a plus.

Responsibilities

• Provide end-user support for desktops, printers, phones, and AV equipment.
• Troubleshoot Windows OS, MS Office, and related applications.
• Deploy and build end-user computers and transfer data to new devices.
• Respond to tickets and meet defined service level targets.
• Collaborate with regional teams to fulfill requests and projects.

Skills

Windows OS

PC hardware

Networking TCP/IP

Multitasking

Communication skills

Self-starter

Education

Associates degree or 2–3 years hardware/OS experience

A+ certification (nice to have)

Job description

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Technician to work in Westlake, TX!

The Role

Fidelity is currently seeking an End User Technician to work on-site for client Fidelity Investments. This position will provide end-user support for technologies such as computers, monitors, printers, phones, accessories and audio/visual equipment. Much of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but is not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

The Expertise You Have

• Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
• A+ certification is a plus

The Skills You Bring

• Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories
• Detail oriented, ability to work optimally with client and other groups and to hold others accountable for following processes and procedures
• Ability to work independently to meet goals based on requirements
• A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
• Understanding of TCP/IP networking protocols.
• Must be able to lift and move equipment up to 50 lbs.

The Value You Deliver

• Computer Builds and Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
• Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
• Focus on delivering successful customer service experience.
• Alignment to reporting and critical issue procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally finish the requests.
• Special assignments and other work-related duties as required by management.

Team

Our team enriches and makes valuable contributions to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for forward-thinking individuals to be able to work in a fast pace and dynamic environment with outstanding customer service skills. Performing in a team setting and being able to communicate effectively should be key traits one should have to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while learning from you in exchange!

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process.