On-Site Desktop Support Specialist

Heritage-Bank; Bremerton (WA); On-site; USD 49,000 - 74,000; Full time

Job summary

Heritage Bank is seeking a Desktop Support Analyst for the Western Operations Center in Bremerton, WA. The role focuses on Tier 1 support, troubleshooting hardware and software, workstation builds, and peripheral problems.

The position is full-time and on-site, with a typical Mon–Fri 8:00am–5:00pm schedule and potential flexible hours to cover trainings or absences. Base pay is hourly, with opportunities for growth.

Qualifications

• High School Diploma or equivalent required.
• 1 year of IT support experience including setup, troubleshooting and user support.
• IT certifications/accreditations are highly desirable.

Responsibilities

• Provide Tier 1 hardware/software support and issue troubleshooting for end users.
• Assist in workstation builds, imaging, configuration, and repairs.
• Support application, email, internet, and peripheral issues.

Skills

Customer service

End-user support

Documentation

Problem escalation

Education

High School Diploma or equivalent

IT certifications/accreditations desirable

Tools

MS Office

Active Directory basics

Job description

Heritage Bank is seeking a Desktop Support Analyst for the Western Operations Center in Bremerton, WA. The role focuses on Tier 1 support, troubleshooting hardware and software, workstation builds, and peripheral problems.

The position is full-time and on-site, with a typical Mon–Fri 8:00am–5:00pm schedule and potential flexible hours to cover trainings or absences. Base pay is hourly, with opportunities for growth.