On-Site Data Center Server Technician

Unisys

Elk Grove Township (IL)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This hands-on server hardware role focuses on diagnosing, repairing, replacing, and maintaining enterprise server hardware in data centers, field service, or customer-facing settings. Prior AI experience is not required; strong enterprise server experience is the priority.

Qualifications

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components.
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
Strong understanding of server hardware architecture and troubleshooting methodology.
Experience with hardware diagnostics, BIOS/firmware, and server management tools.
Familiarity with Linux or similar operating systems.
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
Comfortable working independently in a customer-facing environment.
Ability to clearly communicate technical issues and resolutions to customers and internal teams.
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules.

Responsibilities

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
Diagnose and resolve server hardware failures and system issues to minimize downtime.
Perform hands-on hardware installation, removal, replacement, and repair (memory, CPUs, power supplies, fans, drives, RAID/HBA, NICs, PCIe components, GPUs).
Rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
Troubleshoot issues involving server hardware, BIOS/firmware, OS, and hardware diagnostics.
Perform firmware and BIOS updates and utilize server management tools (iDRAC or comparable).
Execute reactive break/fix and preventive maintenance following procedures.
Troubleshoot and isolate hardware failures using documented diagnostics.
Work with customers and internal teams to communicate status and drive resolution.
Document service activities, replacements, troubleshooting steps, and resolutions.
Escalate complex issues when appropriate.
Participate in on-call rotations and extended coverage as required.