On-Site Data Center Engineer & Uptime Specialist

Unisys Corporation

Memphis (TN)

On-site

USD 52,000 - 86,000

Full time

14 days+

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Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving hardware issues, and delivering outstanding on-site service.

You will lead field teams as needed, troubleshoot escalations, support product rollouts, and mentor junior technicians.

Qualifications

3–5+ years in technical support, field service, or data center roles.
Associate or Bachelor's degree in IT or related field (or equivalent experience).
Dell or other vendor certifications are a plus, but not required.
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.
This role may require access to export-controlled commodities and technology.

Responsibilities

May serve as team or site leader, providing direction to other technicians.
Troubleshoots and resolves client escalations from team members.
Supports roll-out of new, enhanced or upgraded products.
Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.