On-Site Customer Support Specialist II

NextEra Energy; Pensacola (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Legal Plans

Job summary

NextEra Energy is seeking a Customer Service Representative II for on-site work in Pensacola, FL. You will handle a variety of customer calls, assist with billing questions, and use real-time data to resolve issues on the first call.

The role includes a 40-hour weekly schedule, paid training on site, and a comprehensive benefits package. You’ll join a team dedicated to reliability and excellent customer care across Florida.

Qualifications

• The ideal candidate is an excellent communicator with strong problem-solving skills and a customer-focused mindset.
• Reliable and dependable in attendance and performance.

Responsibilities

• Handle a wide range of incoming customer calls, including billing inquiries and providing real-time information to resolve needs on the first call.
• Educate customers on energy use and support them when issues arise; follow up to ensure one-contact resolution when possible.
• Record and process commitments on accounts and collaborate with teammates to resolve inquiries.

Job description

NextEra Energy is seeking a Customer Service Representative II for on-site work in Pensacola, FL. You will handle a variety of customer calls, assist with billing questions, and use real-time data to resolve issues on the first call.

The role includes a 40-hour weekly schedule, paid training on site, and a comprehensive benefits package. You’ll join a team dedicated to reliability and excellent customer care across Florida.