Customer Support Specialist – Career Growth & Perks

FCX Performance; Fort Worth (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Lasting career

Professional development

Work-life balance

Team oriented culture

Local team backing

Job summary

Applied Industrial Technologies in Fort Worth, TX is seeking a customer service professional to handle service center inquiries, process orders, and expediting returns while assisting with freight claims and vendor issue resolution.

The role requires 1+ year of customer service experience, strong attention to detail, and a high school diploma or equivalent; lifting up to 50 lbs and valid driver’s license are needed for on-site work.

Qualifications

• 1+ year of customer service experience.
• Strong attention to detail.
• High school diploma or equivalent.
• Must be able to lift up to 50 lbs.
• Valid driver's license and clean driving record.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US.

Responsibilities

• Addressing Service Center inquiries, investigating service issues, order processing, expediting / returns
• Processing Freight Claims
• Assist with resolving inbound vendor issues
• Help with inventory issues as needed

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Applied Industrial Technologies in Fort Worth, TX is seeking a customer service professional to handle service center inquiries, process orders, and expediting returns while assisting with freight claims and vendor issue resolution.

The role requires 1+ year of customer service experience, strong attention to detail, and a high school diploma or equivalent; lifting up to 50 lbs and valid driver’s license are needed for on-site work.