On-Site Customer Support Lead — Coaching, Ops & Growth

AGI - Ag Growth International; Lenexa (KS); On-site; USD 70,000 - 105,000; Full time

Job summary

AGI - Ag Growth International in Lenexa, Kansas seeks a Customer Support Team Lead to guide the CSR group, oversee daily operations, coach staff, and ensure high-quality customer experiences through proactive escalation management and training.

You will partner with Sales, Product, Engineering, and Operations to drive process improvements, maintain SOPs, and support customer education initiatives, with regular on-site collaboration and travel as needed.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years in customer support or customer success.
• 2+ years in a leadership or team coordination role.
• On-site presence required; 20% travel max.

Responsibilities

• Lead the Customer Support Team through coaching and workload coordination.
• Serve as first point of guidance for escalations and customer concerns.
• Coordinate customer education initiatives and webinars.
• Collaborate with Sales, Product, Engineering, and Operations.
• Identify process gaps and drive continuous improvement.

Skills

Team leadership

Coaching

Customer support

Cross-functional collaboration

Process improvement

Mentorship

Documentation

Communication

Education

Bachelor’s degree in Agriculture, Business, or related field

Tools

Salesforce

Jira

Confluence

MS Office

Job description

AGI - Ag Growth International in Lenexa, Kansas seeks a Customer Support Team Lead to guide the CSR group, oversee daily operations, coach staff, and ensure high-quality customer experiences through proactive escalation management and training.

You will partner with Sales, Product, Engineering, and Operations to drive process improvements, maintain SOPs, and support customer education initiatives, with regular on-site collaboration and travel as needed.