On-Site Customer Service Specialist

FPC International, Inc.; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Noble Company, a subsidiary of FPC International, Inc., is seeking a Customer Service Representative for full-time, on-site work in Spring Lake, Michigan. You will handle orders, answer questions, and coordinate with cross-functional teams to ensure a smooth customer experience.

Ideal candidates will have 2+ years in customer service, strong communication skills, and proficiency with Excel and ERP/CRM systems. Team oriented and organized individuals will thrive in our fast-paced environment.

Qualifications

• 2+ years of customer service experience, preferably in manufacturing.
• Strong computer skills and ability to work across multiple systems.
• Proficiency in Microsoft Excel for everyday tasks.
• Experience handling customer concerns and difficult conversations professionally.
• Strong organizational skills with the ability to manage multiple priorities.
• Attention to detail and solid problem-solving abilities.
• Professional verbal and written communication skills.

Responsibilities

• Enter and process customer orders, including invoicing and acknowledgments.
• Answer questions by phone and email about pricing, availability, orders, and shipping.
• Research and resolve order, product, and delivery issues.
• Coordinate with production, shipping and internal teams to meet customer needs.
• Assist with freight claims and communicate with customers and carriers.
• Create and maintain spreadsheets and accurate customer data.

Skills

Customer service

Microsoft Excel

Organization

Communication

Problem solving

Education

HS diploma / GED

Tools

Traverse or Salesforce

Macola

ERP systems

Job description

Noble Company, a subsidiary of FPC International, Inc., is seeking a Customer Service Representative for full-time, on-site work in Spring Lake, Michigan. You will handle orders, answer questions, and coordinate with cross-functional teams to ensure a smooth customer experience.

Ideal candidates will have 2+ years in customer service, strong communication skills, and proficiency with Excel and ERP/CRM systems. Team oriented and organized individuals will thrive in our fast-paced environment.