On-Site Customer Service & Scheduling Specialist

Molly Maid; Sacramento (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

Molly Maid is seeking a Customer Service Representative in Sacramento. The role focuses on converting prospects to customers while supporting scheduling, billing, and time-entry tasks.

You will work with the team to maintain a high level of customer satisfaction and help grow the business with in-home services and marketing support. Ideal candidates have 1+ year office experience, strong communication, and organizational skills.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent organization and attention to detail.
• Sales orientation with scheduling experience desired.

Responsibilities

• Handle incoming calls, texts, and emails and follow up on leads.
• Schedule customer appointments and respond to inquiries and concerns.
• Enter timecards, bill customers, and prepare route notes.

Skills

Communication

Organization

Sales

Scheduling

Bilingual (English/Spanish)

Education

High School or GED

Tools

Microsoft Office

Excel

Word

Outlook

CRM

Job description

Molly Maid is seeking a Customer Service Representative in Sacramento. The role focuses on converting prospects to customers while supporting scheduling, billing, and time-entry tasks.

You will work with the team to maintain a high level of customer satisfaction and help grow the business with in-home services and marketing support. Ideal candidates have 1+ year office experience, strong communication, and organizational skills.