On-Site Customer Service Rep – Multi-Channel Contract

Dahl Consulting; Rigby (ID); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting is seeking a Customer Service Representative to join the team in Rigby, ID. This on-site role handles product inquiries, orders, warranties, and returns, across phone, email, and live chat channels.

The ideal candidate thrives in a fast-paced call center environment, delivering exceptional service with strong communication, problem-solving, and attention to detail. Requires dependable attendance and basic office software skills.

Qualifications

• High school diploma or equivalent.
• Minimum typing speed of 50 WPM.
• Experience in customer service roles.
• Experience using Outlook and CRM systems.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Assist customers with product information, orders, warranties, returns, and questions.
• Maintain customer records and process orders and scheduling.
• Resolve issues with professionalism and timely follow-up.
• Support internal teams to improve service and satisfaction.

Skills

Typing 50 WPM

Excellent communication

Customer service

Multi-line phone systems

Microsoft Outlook

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Spreadsheet software

Order management

Job description

Dahl Consulting is seeking a Customer Service Representative to join the team in Rigby, ID. This on-site role handles product inquiries, orders, warranties, and returns, across phone, email, and live chat channels.

The ideal candidate thrives in a fast-paced call center environment, delivering exceptional service with strong communication, problem-solving, and attention to detail. Requires dependable attendance and basic office software skills.