On-Site Customer Service Operations Manager – Freight

RADIANT LOGISTICS INC; Alexandria (VA); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Job summary

Radiant Logistics, Inc. is seeking an Assistant Manager, Customer Service in Alexandria, VA to lead the Customer Service team and ensure timely domestic shipments. You will quote, track freight, and communicate delays while monitoring team performance and office operations.

The role requires at least 5 years in freight forwarding, strong communication, and organizational skills. On-site work in Alexandria, VA is expected with base pay range detailed in the posting.

Qualifications

• Minimum 5 years of freight forwarding experience.
• Excellent general computer skills; proficiency in Microsoft Word, Outlook, and Excel.
• Strong organizational and management skills.
• Superior attention to detail.
• Excellent oral and written communication skills, including the ability to work well with customers and colleagues of various backgrounds and cultures.
• Strong-problem solving skills and the ability to stay calm under pressure.
• Dependability and professionalism.

Responsibilities

• Assist clients with quoting, planning, and tracking shipments by phone and email.
• Enter waybills and quotes accurately in the transportation management system (SAP TM).
• Answer general customer inquiries by phone and email.
• Work with domestic and international operations to communicate customer needs.
• Stay current on issues and transit delays and relay them to customers promptly.
• Flag issues that need customer assistance and follow them through to resolution.
• Manage the group email inbox so every request is addressed on time and in order of urgency.
• Lead the Customer Service team day to day and monitor team performance.
• Bring findings to the department and offer solutions and support in team meetings.
• Prepare customer reports: weekly and monthly shipment activity, on-time performance, and others as needed.
• Manage office supplies and arrange maintenance calls as needed.
• Process expense reports and approve vendor invoices.
• Assist with special projects and other departments as needed.
• Perform other duties as assigned.

Skills

General computer skills

Microsoft Word/Outlook/Excel

Organizational skills

Communication skills

Problem solving

Dependability

Education

High School

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field

Tools

SAP TM

Job description

Radiant Logistics, Inc. is seeking an Assistant Manager, Customer Service in Alexandria, VA to lead the Customer Service team and ensure timely domestic shipments. You will quote, track freight, and communicate delays while monitoring team performance and office operations.

The role requires at least 5 years in freight forwarding, strong communication, and organizational skills. On-site work in Alexandria, VA is expected with base pay range detailed in the posting.