Logistics Customer Service Lead - On-Site, Bonus Eligible

Radiant Logistics Inc.; Alexandria (VA); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental and

Vision coverage

Health Savings Account + Employer

Flexible Spending Account options

Life Insurance + Disability

401(k) with Employer Match

Paid Time Off & Holidays

Job summary

Radiant Logistics Inc. seeks an Assistant Manager, Customer Service to lead the team in Alexandria, VA, ensuring shipments move smoothly and customers know status updates at all times.

You will quote, plan, and track domestic shipments, manage the team, and generate reports while coordinating with domestic and international operations. A strong background in freight forwarding and leadership is essential.

Qualifications

• Minimum 5 years of freight forwarding experience.
• Excellent general computer skills; proficiency in Word, Outlook, and Excel.
• Strong organizational and management skills.
• Excellent oral and written communication with customers and colleagues.
• Strong problem solving and ability to stay calm under pressure.
• Dependability and professionalism.
• Preferred: 2-5 years in customer service and logistics; Bachelor's degree in Transportation, Logistics, Supply Chain Management, or related field; SAP TM experience.

Responsibilities

• Shipment management: assist clients with quoting, planning, and tracking shipments by phone and email.
• Enter waybills and quotes accurately in the transportation management system (SAP TM).
• Answer general customer inquiries by phone and email; coordinate with domestic/international operations.
• Stay current on issues and relay transit delays to customers promptly; follow through to resolution.
• Lead the Customer Service team day to day and monitor performance; provide solutions in meetings.
• Prepare customer reports: weekly/monthly shipment activity and on-time performance.

Skills

Freight forwarding experience

Leadership

Customer service orientation

Attention to detail

Education

Bachelor's degree in Transportation, Logistics, Supply Chain Management, or related field

Tools

Microsoft Word

Outlook

Excel

SAP TM

Job description

Radiant Logistics Inc. seeks an Assistant Manager, Customer Service to lead the team in Alexandria, VA, ensuring shipments move smoothly and customers know status updates at all times.

You will quote, plan, and track domestic shipments, manage the team, and generate reports while coordinating with domestic and international operations. A strong background in freight forwarding and leadership is essential.