On-Site Customer Service & Dispatch Specialist

Tiger Fuel Company; Charlottesville, Northern (VA, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Tiger Fuel Company is seeking an Accounting Customer Service Representative for our Charlottesville, VA office. You will support fuel and office accounting operations, provide exceptional customer service, and help ensure safe, efficient distribution of products.

As the primary customer contact, you’ll handle inquiries, assist with payments, and maintain records in our accounting system while coordinating with drivers and technicians.

Qualifications

• 1-2 years’ experience in direct customer service; degree preferred (2- or 4-year)
• Strong verbal and written communication skills
• Ability to work in fast-paced environment and multitask
• Strong problem solving and organizational skills
• Team-oriented and positive attitude with excellent customer service
• Proficiency with Microsoft Office, especially Excel
• Familiarity with accounting concepts and software
• Familiarity with Albemarle County geography preferred
• On-site 8 a.m. – 5 p.m., Monday–Friday

Responsibilities

• Polite and prompt handling of general emails and phone inquiries; transfer messages to appropriate staff
• Deliver Tiger Way customer service and clear communication to customers
• Dispatch resources as directed by management
• Serve as liaison between customers, drivers, and technicians
• Use software to monitor and direct drivers, enter financial data including inventory, ensure regulatory compliance
• Provide account and delivery information to customers
• Assist with customer payments and recordkeeping in the accounting system
• Develop efficient processes for dispatch, delivery, and service scheduling
• Prepare invoices, receipts, and vendor data; process delivery tickets
• Perform basic clerical duties and coordinate travel arrangements
• Foster teamwork across departments and customers
• Take on additional tasks as assigned

Skills

Customer service

Verbal and written communication

Multitasking

Teamwork

Problem solving

On-site readiness

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Accounting software

Job description

Tiger Fuel Company is seeking an Accounting Customer Service Representative for our Charlottesville, VA office. You will support fuel and office accounting operations, provide exceptional customer service, and help ensure safe, efficient distribution of products.

As the primary customer contact, you’ll handle inquiries, assist with payments, and maintain records in our accounting system while coordinating with drivers and technicians.