Customer Service Representative - Accounting

Tiger Fuel Company; Charlottesville, Northern (VA, KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Tiger Fuel Company is seeking an Accounting Customer Service Representative for our Charlottesville, VA office. You will support fuel and office accounting operations, provide exceptional customer service, and help ensure safe, efficient distribution of products.

As the primary customer contact, you’ll handle inquiries, assist with payments, and maintain records in our accounting system while coordinating with drivers and technicians.

Qualifications

• 1-2 years’ experience in direct customer service; degree preferred (2- or 4-year)
• Strong verbal and written communication skills
• Ability to work in fast-paced environment and multitask
• Strong problem solving and organizational skills
• Team-oriented and positive attitude with excellent customer service
• Proficiency with Microsoft Office, especially Excel
• Familiarity with accounting concepts and software
• Familiarity with Albemarle County geography preferred
• On-site 8 a.m. – 5 p.m., Monday–Friday

Responsibilities

• Polite and prompt handling of general emails and phone inquiries; transfer messages to appropriate staff
• Deliver Tiger Way customer service and clear communication to customers
• Dispatch resources as directed by management
• Serve as liaison between customers, drivers, and technicians
• Use software to monitor and direct drivers, enter financial data including inventory, ensure regulatory compliance
• Provide account and delivery information to customers
• Assist with customer payments and recordkeeping in the accounting system
• Develop efficient processes for dispatch, delivery, and service scheduling
• Prepare invoices, receipts, and vendor data; process delivery tickets
• Perform basic clerical duties and coordinate travel arrangements
• Foster teamwork across departments and customers
• Take on additional tasks as assigned

Skills

Customer service

Verbal and written communication

Multitasking

Teamwork

Problem solving

On-site readiness

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Accounting software

Job description

Description

The Accounting Customer Service Representative supports overall fuel and office accounting operations, provides Tiger Way customer service, and contributes to the safe, profitable, and efficient distribution of various types of fuel and petroleum products. As a primary customer contact, this role is 100% on-site at our Charlottesville office, with a Monday-Friday 8 a.m. to 5 p.m. schedule and reports to the Finance Manager.

We are proud of our benefits! Because we have so many to share, please visit our Career page and explore them...

What you’ll be doing…

• Politely and promptly answers general incoming emails and phone calls. Answers basic inquiries, provides accurate information to the public, transfers calls and relays messages to appropriate office staff
• Provides prompt and exceptional “Tiger Way” customer service and clear communication to internal and external customers
• Dispatch resources to appropriate locations based on customer needs and manager direction
• Serve as a liaison between customers, drivers, and technicians, ensuring effective outcomes
• Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and maintains compliance with regulatory agencies
• Communicate with customers, providing account and delivery information
• Assists with customer payments and records in appropriate accounting system
• Develop and maintain efficient processes for dispatch delivery and service scheduling
• Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets
• Performs basic clerical duties such as filing, photocopying, ordering office supplies, and coordinating travel arrangements
• Fosters a team environment by working cooperatively with all departments and customers both internally and externally
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

A little about Tiger…

Tiger Fuel Company was established in August of 1982 with the purchase of an Exxon-branded petroleum distributor in Charlottesville, Virginia. In the ensuing years, Tiger Fuel Company has expanded, building modern facilities for retail gasoline, car washes, convenience food and providing home heating oil and propane gas products. Tiger Fuel Company has steadily grown into a complete energy provider for Central Virginia.

Today, Tiger Fuel Company is a complete petroleum products distributor. Tiger Fuel offers one-stop shopping for all your petroleum needs. In addition, Tiger Fuel represents four major brands: Exxon, BP, CITGO, and its own private label, EXCEL. Tiger Fuel is also the area's largest distributor of home heating fuels.

Wherever it does business, Tiger Fuel Company has established itself as a responsible corporate citizen, eager to satisfy the needs of the local residents. The foundation for Tiger Fuel Company's future success is its steadfast commitment to customers and employees alike.

Requirements

Ideal candidates have…

• 1-2 years’ experience in direct customer service; with a 2 or 4 year degree preferred
• Ability to effectively communicate, both verbally and in writing
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Complex problem solving and organizational skills
• Ability to interact well with others in a team environment
• Displays a positive, “can-do” attitude and excellent customer services skills
• High degree of proficiency with Microsoft Office (especially Excel)
• General experience with accounting concepts and software programs
• Familiarity with the geography of Albemarle County and the surrounding areas is preferred
• Able and willing to work on-site Monday through Friday, 8 a.m. to 5 p.m.