On-site Customer Service & Data Entry Specialist - Bronx

Featherstone Distribution LLC; New York (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Featherstone Baking in the Bronx is seeking a reliable Customer Service / Data Entry Representative who can maintain accurate orders and deliver exceptional service to our New York area customers.

The role involves answering calls, entering orders in the Bakers Dozen system, handling inquiries, and coordinating with internal teams to ensure timely deliveries. A friendly, detail-oriented communicator with strong computer skills will thrive in this fast-paced environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong computer skills and the ability to learn new software quickly.
• Accurate data entry skills with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Dependable, organized, and able to work well as part of a team.
• Previous customer service, order entry, or office experience preferred.
• Experience in food distribution or a related industry is a plus, but not required.

Responsibilities

• Answer incoming phone calls professionally and courteously.
• Enter and process customer orders accurately in the ordering system.
• Respond to product, order, and delivery inquiries.
• Review orders for accuracy and completeness.
• Assist with order changes and resolve customer concerns.
• Coordinate with internal teams to meet customer needs.
• Perform general data entry and administrative tasks.

Skills

Interpersonal skills

Customer service

Data entry

Verbal/written communication

Multitasking

Teamwork

Office experience preferred

Food distribution familiarity a plus

Tools

Bakers Dozen

Job description

Featherstone Baking in the Bronx is seeking a reliable Customer Service / Data Entry Representative who can maintain accurate orders and deliver exceptional service to our New York area customers.

The role involves answering calls, entering orders in the Bakers Dozen system, handling inquiries, and coordinating with internal teams to ensure timely deliveries. A friendly, detail-oriented communicator with strong computer skills will thrive in this fast-paced environment.