Customer Service Representative

Mike Hudson Dist; Northern, New York (KY, NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Vacations

Paid Holidays

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse is seeking a Customer Service Representative in Bronx, NY to listen to customer issues and provide quick, accurate solutions. You will learn product knowledge and follow service policies to ensure high levels of customer satisfaction.

Responsibilities include handling calls and orders, running reports, offering substitutions, and supporting AR/AP tasks while collaborating with sales and production teams. Fluency in English is required; Spanish is a plus.

Qualifications

• High School Diploma or higher.
• Fluent in English; Spanish a plus.
• Strong technology and computer skills; Canopy experience a plus.
• Team player with a positive attitude; able to multitask under pressure.

Responsibilities

• Handle incoming calls, emails, and orders; enter orders into the system.
• Run production reports and communicate inventory issues.
• Inform customers of substitutions or out-of-stock items.
• Coordinate with outside sales and other teams to resolve issues.
• Build relationships and provide excellent service; support AR/AP tasks.

Skills

English fluency

Spanish helpful

Team player

Multitasking

Education

High School Diploma

Tools

Canopy system

Job description

240 Food Center Dr, Bronx, NY 10474, USA

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission:

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Forward Thinking & Flexible

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you’ll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation,pregnancy, gender identityor any other characteristic protected by applicable federal, state, or local laws.We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.We are dedicated to building an inclusive and diverse workforce.

240 Food Center Dr, Bronx, NY 10474, USA