On-Site Customer Service/Collections - Maine Revenue Services

Transworld Systems Inc.; Augusta (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Flexible schedule

Full benefits

Supportive team environment

No weekend work

Job summary

Transworld Systems Inc. in Augusta, Maine, is seeking ambitious Revenue Examiners for an onsite role. The position offers a $30 per hour wage and full-time hours with comprehensive paid training and a flexible schedule.

The company provides a competitive benefits package, including health and dental coverage and a 401K plan, and emphasizes a supportive team environment with no weekend work. Prior collection experience is preferred but not required.

Qualifications

• Bachelor’s Degree from an accredited institution OR four years of equivalent post-secondary education/experience
• Previous collection experience preferred
• Strong attention to detail and analytical skills
• Proficient computer skills and ability to maintain confidentiality
• Excellent interpersonal, written, and oral communication skills
• Ambition and desire to grow professionally
• Experience in customer service or problem solving helpful
• Positive, friendly demeanor and ability to work independently

Responsibilities

• Communicate with consumers by phone and written correspondence to assist with payment plans and account resolution
• Update account information accurately in computer systems for each interaction
• Skip tracing to locate contact information
• Comply with applicable laws and company policies
• Maintain knowledge of policies and procedures across functional areas
• Provide feedback to management on process improvements
• Suggest implementations for improved processes
• Perform other duties as assigned by management

Skills

Communication skills

Critical thinking

Analytical mindset

Discretion/confidentiality

Customer service

Independence

Education

Bachelor’s Degree or 4 years equivalent

Experience in accounting/tax/finance or related field

Tools

Proficient computer skills

Job description

Overview

Work Location: This is an onsite position at our Augusta, Maine office

Compensation: $30 per hour

Looking to earn more money in 2026? Transworld Systems Inc. is searching for ambitious Revenue Examiners. We partner with Maine Revenue Service to assist customers with payment plans and account resolution.

We are the largest technology enabled provider of a complete suite of outsourcing solutions. Our experience expands across account receivables management, customer service relationship management, business process outsourcing, debt collections and loan servicing solutions.

Why should you consider TSI?

• Competitive hourly pay
• Comprehensive Paid Training
• Flexible schedule
• Full benefits (Health, dental, 401K)
• Supportive team environment
• No weekend work

Responsibilities

• Communicating with consumers by telephone, and through written correspondence, to assist them with setting up payment plans and problem resolution to bring resolution to accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Qualifications

• Bachelor’s Degree from an accredited education institution – OR – four (4) years of equivalent post-secondary education, training, and/or professional level competency in accounting, tax collection, finance or directly related computer science, that demonstrates the ability to use independent judgement, initiative, and discretion to make decisions on complex matters
• Previous collection experience preferred
• Good critical thinking, analytical skills, strong attention to detail
• Proficient computer skills
• Ability to maintain the highest level of confidentiality
• Excellent interpersonal, written, and oral communication skills
• High levels of ambition, keen to grow their career
• Experience with customer service, problem solving or just the motivation to learn a new skill
• A positive, friendly demeanor who finds joy in everyday
• Strong communication skills
• The ability to work and prioritize independently

Additional Details:

• Full-time
• Bi-weekly Hourly pay
• Flexible schedule
• Must be able to pass background check and tax clearance

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state or local laws.