On-Site Customer Experience Specialist (Seasonal)

Adorama; New York (NY); In loco; USD 20.000 - 29.000; Tempo pieno

Descrizione del lavoro

Printique, an Adorama brand, is seeking a customer service associate to support in-person and remote inquiries at our New York location. This on-site role requires five days a week in the office, with an hourly rate of $18 for a 40-hour work week.

You'll respond to questions via phone, chat, and email; assist with orders and returns; greet customers at the front desk; and maintain accurate customer records while delivering an exceptional experience.

Competenze

• Minimum 1 year of experience in a customer service or client-facing role.
• Ability to lift, push or pull up to 50+ lbs.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and able to learn new systems quickly.

Mansioni

• Respond to customer inquiries via phone, chat, and email promptly and professionally.
• Support order processing from start to finish with accuracy.
• Receive, organize, and process product returns efficiently.
• Assist at the front desk by greeting customers and managing in-person orders.
• Maintain accurate customer records in the database.
• Deliver an exceptional customer experience with every interaction.
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

Conoscenze

Customer service

Communication skills

Microsoft Office

Descrizione del lavoro

Printique, an Adorama brand, is seeking a customer service associate to support in-person and remote inquiries at our New York location. This on-site role requires five days a week in the office, with an hourly rate of $18 for a 40-hour work week.

You'll respond to questions via phone, chat, and email; assist with orders and returns; greet customers at the front desk; and maintain accurate customer records while delivering an exceptional experience.