Customer Service Agent (Seasonal)

Adorama; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Printique, an Adorama brand, is seeking a customer service associate to support in-person and remote inquiries at our New York location. This on-site role requires five days a week in the office, with an hourly rate of $18 for a 40-hour work week.

You'll respond to questions via phone, chat, and email; assist with orders and returns; greet customers at the front desk; and maintain accurate customer records while delivering an exceptional experience.

Qualifications

• Minimum 1 year of experience in a customer service or client-facing role.
• Ability to lift, push or pull up to 50+ lbs.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and able to learn new systems quickly.

Responsibilities

• Respond to customer inquiries via phone, chat, and email promptly and professionally.
• Support order processing from start to finish with accuracy.
• Receive, organize, and process product returns efficiently.
• Assist at the front desk by greeting customers and managing in-person orders.
• Maintain accurate customer records in the database.
• Deliver an exceptional customer experience with every interaction.
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities.

Skills

Customer service

Communication skills

Microsoft Office

Job description

Our Story
Printique is a premium photo printing lab dedicated to transforming your digital images into stunning, museum-quality prints and photo products. Whether preserving cherished moments or creating personalized gifts, we combine expert craftsmanship with the latest printing technology to deliver exceptional quality that lasts a lifetime.

From fine art prints to custom photo books and wall décor, Printique helps you celebrate and share your memories in vibrant detail and timeless style.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

What You'll Do

• Respond to customer inquiries via phone, chat, and email, ensuring all questions and requests are handledpromptly and professionally.
• Support order processing from start to finish with accuracy and attention to detail.
• Receive, organize, and process product returns efficiently.
• Assist at the front desk by greeting customers and managing in-person order pick-ups.
• Maintain accurate and up-to-date customer records in the database.
• Deliver an exceptional customer experience with every interaction.
• Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support
  business priorities.

What Will Help You Thrive

• Minimum 1 year of experience in a customer service or client-facing role
• Ability to lift, push or pull up to 50+ lbs.
• Strong verbal and written communication skills
• Proficient in Microsoft Office and able to learn new systems quickly

This role requires 5 on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork,and real-time problem solving to enhance team synergy and productivity. A standard 40 hour work week is expected.

The hourly rate of pay for this seasonal role is $18. The rate will be determined based on overall skills and experience.

Pay range for this role:

$18 - $18 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Adorama’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.