On-Site Customer Experience Specialist: Scheduling

Tom-Drexler-1; Sanford (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO & Holidays

Job summary

American Air, Plumbing, and Electrical in Sanford, FL is seeking a Customer Experience Specialist. This full-time, on-site role pays $17.00–$20.00 per hour plus bonuses, with a schedule of 11:30am–8:00pm and Sunday rotations.

The position emphasizes converting requests into booked service appointments, delivering high-quality customer service, and working closely with dispatch and field technicians. You will be responsible for accurate data entry, maintaining CRM records, and following up to

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Experience in sales or service calls is preferred.

Responsibilities

• Convert service requests into booked appointments to meet KPI goals.
• Handle high-volume inbound calls with professionalism and accuracy.
• Enter customer information into the service database accurately.
• Collaborate with dispatch and service teams to ensure proper handling.
• Follow-up with customers to ensure satisfaction and service quality.
• Open and close daily operations and ensure safety practices.

Skills

Sales experience

High volume calls

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Service Titan

CRM system

Job description

American Air, Plumbing, and Electrical in Sanford, FL is seeking a Customer Experience Specialist. This full-time, on-site role pays $17.00–$20.00 per hour plus bonuses, with a schedule of 11:30am–8:00pm and Sunday rotations.

The position emphasizes converting requests into booked service appointments, delivering high-quality customer service, and working closely with dispatch and field technicians. You will be responsible for accurate data entry, maintaining CRM records, and following up to