On-Site Customer Experience Associate

Platinum Coastal Group; Hoboken (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, in-person customer service representative in Hoboken, NJ. You will greet visitors, answer questions, and coordinate with internal teams to resolve routine concerns.

This on-site role emphasizes strong communication, a welcoming service mindset, and the ability to handle a fast-paced environment with professionalism and reliability every day.

No prior experience required; related retail or hospitality work is welcome.

Qualifications

• Entry-level, personable and dependable.
• Comfortable starting conversations.
• Organized and coachable.
• Able to communicate professionally in a fast-moving environment.
• Related experience can help.
• Transferable background in retail, hospitality, or customer-facing roles is relevant.

Responsibilities

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Skills

Customer service

Customer experience

Job description

Platinum Coastal Group is seeking an entry-level, in-person customer service representative in Hoboken, NJ. You will greet visitors, answer questions, and coordinate with internal teams to resolve routine concerns.

This on-site role emphasizes strong communication, a welcoming service mindset, and the ability to handle a fast-paced environment with professionalism and reliability every day.

No prior experience required; related retail or hospitality work is welcome.