On-Site Customer Advocate | Resolve & Restore Trust

Zipline; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Zipline is seeking a Customer Advocate to be at the center of the customer experience, helping with answers, resolving issues, and shaping future support. You will handle phone, email, chat, and SMS/text for customers and partners, including outreach to re-engage with Zipline.

This is a full-time, on-site role in Henderson, Nevada, requiring 40 hours across five days per week, with possible evenings, weekends, and holidays to meet customer needs.

Qualifications

• 1-2 years of experience in customer support, hospitality, operations, logistics, tech, or similar fast-paced env.
• Genuine obsession with earning customer trust and creating repeat experiences.
• Exceptional empathy, patience, judgment, and communication, building trust quickly.

Responsibilities

• Be a trusted advocate for customers, making interactions personal, clear, and owned end-to-end.
• Provide warm, precise inbound support via phone, email, chat, and SMS for delays, status, questions, issues.
• Reach out to customers who stopped ordering to understand barriers and earn trust for continued use.
• Investigate issues across systems to resolve needs in one touch and avoid repeating stories.

Skills

Customer support

Empathy

Communication

Ownership

Multitasking

CRM tools

Tools

CRM systems

Ticketing systems

Job description

Zipline is seeking a Customer Advocate to be at the center of the customer experience, helping with answers, resolving issues, and shaping future support. You will handle phone, email, chat, and SMS/text for customers and partners, including outreach to re-engage with Zipline.

This is a full-time, on-site role in Henderson, Nevada, requiring 40 hours across five days per week, with possible evenings, weekends, and holidays to meet customer needs.