On- Site CSR

Motion Industries (MOT); Tobaccoville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Motion Industries in Tobaccoville, NC is seeking an order fulfillment specialist who ensures accurate, timely processing of customer orders and supports sales activity.

You will source products from branch, DC, or supplier inventories, promote Motion Industries’ assets, handle backorders, returns, and shipments, and navigate pricing within established guidelines.

Qualifications

• Customer service and communication skills required.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and use of business systems.
• Good driving record required.

Responsibilities

• Process and fulfill customer orders accurately and timely to ensure customer satisfaction.
• Source products from branch inventory, DC inventory or supplier inventory to maintain appropriate stock.
• Negotiate pricing within parameters to influence gross profit.
• Proactively promote Motion Industries’ products to existing customers.
• Handle backorders, returns, and expedite shipments as needed.
• Respond to customer inquiries and provide quotes via telephone, fax, email or walk-in.

Skills

Customer service

Communication

Time management

Multi-tasking

Basic computer skills

Education

High School diploma or GED

Job description

SUMMARY

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

JOB DUTIES

Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product. Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned. Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

Customer service and communication skills required. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Good driving record required. Reliability, organization, and attention to detail required.

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.