On-Site Customer Service Representative

USA MOT Motion Industries, Inc.; Amarillo (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Job summary

Motion Industries is seeking an order-processing associate to fulfill customer orders accurately and promptly, maintain inventory levels, source products, and assist with quotes and inquiries. The role involves significant time at customer locations and travel as needed.

You will collaborate with branch staff, distribution centers, and suppliers to maximize gross profit, promote Motion Industries’ products to existing customers, expedite backorders, and ensure high customer satisfaction.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multitask and manage time effectively.
• Basic computer skills and familiarity with business systems.
• Good driving record required.

Responsibilities

• Process customer orders by phone, fax, email, or walk-in.
• Maintain inventory levels for Consignment customers.
• Source products from branch, DC, or supplier inventories.
• Negotiate pricing within parameters to maximize gross profit.
• Promote Motion Industries’ products to existing customers.
• Expedite backorders and handle returns.
• Respond to inquiries and provide quotes.
• Assist accounts with troubleshooting via telephone or email.
• Attend training sessions regularly.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High school diploma or GED

Tools

Inventory systems

Pricing / quote tools

Microsoft Excel

Job description

SUMMARY

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

JOB DUTIES

Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product. Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned. Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

Customer service and communication skills required. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Good driving record required. Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS

LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.